Picking up

 

It is possible to pick up your order - this option allows you FREE shipping to save shipping costs. With our 2 stores located in malls, you have the advantage of managing your time and money while enjoying shopping 24 hours a day, 7 days a week!

 

To use the pickup, simply do the following:

 

1 - Simply select the store where you want your order to be delivered

2 - Specify the name of the person who will pick up the order (an identity card with photograph is required to take possession of an order).

3 - We will contact you by phone when your order is ready to be picked up. (You can also go to the store to check the status of your order - simply have your confirmation number with you.)

4 - To pick up your order in store, you must present the following documents:

  • - A printed copy of the original confirmation e-mail detailing your purchase.

- A valid Photo ID of the selected person for pick up

 

Important:

  • Your order will be available for pickup after you receive a phone call from one of the sales associates at the store.

 

  • Please check the opening hours of the store before you move to pick up your order.

 

Delivery

 

Sos Cartridges applies fixed costs of delivery. Fixed costs vary by method of delivery. Charges  are as follows:

  • - Standard delivery - $ 5.95
  • - Express delivery - $ 10.95

 

FREE SHIPPING

Shipping fees are offered for orders placed on soscartouches.com that meet the following conditions:

- For all orders in excess of $ 45 before taxes, per order and delivery address. 

- The delivery address is in Canada.

- You have selected the standard delivery.

-The minimum amount of $ 45 does not include printers.

-The cancellation of one or more items ordered which reduces the total before taxes of order less than $ 45, a change of address or change in mode of delivery may terminate your right to free shipping

Shipping Methods 

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.

 

Delivery Time

Standard shipping - 1-5 days in transit, your order will ship the same or next business day

Express shipping - 1-3 days in transit, your order will ship the same or next business day

 

Province

Standard

Express

Ontario

1-3

1-2

Quebec

1-3

1-2

Alberta

3-5

1-3

Manitoba

3-5

1-3

Saskatchewan

3-5

1-3

Nova Scotia & New Brunswick

3-4

1-3

Prince Edward Island

3-4

1-3

Newfoundland & Labrador

3-6

1-3

British Columbia

4-6

1-3

Yukon Territories

4-7

2-3

Northwest Territories

4-7

2-3

Nunavut

4-7

2-3

United States

8-10

4-7

International

8-15

4-7

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All units refer to business days, exceptions apply to certain rural areas based on geographic location and environmental factors such as weather.

 

Please note, during holiday or promotional periods delivery times can be impacted resulting in delayed shipments. This is due to holiday hours being in effect and significant increases in order volume. In order to get an estimated ship time you can call or email us in the contact us section.

 

Shipping Rules and Restrictions

  • Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays. 1.
  • We cannot deliver to PO boxes.
  • Some Deliveries require signature confirmation
  • We do not refund shipping costs for returned items.
  • Please call our Customer Service team at 1 844 767-2278, if you have any questions.

 

Tracking your order

You can track your order by going to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Details” column. This takes you to the carrier's website where you can find the most up-to-date information available.

 

Please note that until the carrier updates their computer with your tracking information, you’ll be unable to track your order via the web. It is therefore possible that when we provide you with the tracking link, on the first day after you place your order, no tracking information will yet be available. However, the carrier usually updates their information within one business day of the time that we provide you with the link, so if no information is yet available please check again later.

 

Some orders are packaged in more than one box. Each box will have its own unique tracking number.

 

Possible statusses are:

 

- Received

This status means that your order has been received by the system but that it hasn’t yet been processed by our order management team. You will also receive an e-mail to confirm that an order has been received by us

- Transferred

This status means that your order has been transferred to the warehouse and that your goods are being picked and prepared for shipping.

- Order shipped

This status means that your order has left our warehouse and is now either in the hands of the carrier or has already been delivered by the carrier. You can click the carrier's tracking link, which is also provided with this status, and see where your package is at the moment. When your order leaves our warehouse, you will also receive an e-mail with the order tracking link.

- Returns Received

This is an additional status that will appear in case you have decided to return (part of) your order. This will indicate that the returns have been received and accepted. You will also receive an e-mail when your returns have been received and accepted.

 

- Order completed

This status is indicated when the order is no longer traceable at the carrier's website because the order has taken place too long ago.

 

Order History

To look at orders you've placed in the past, go to My Account  and select Order History.

You'll need to login with your account username and password. If you don't have an account, you can learn how to sign up for one by clicking here.